Protected by the 10 year New Home Warranty, your new home is completely covered for any necessary structural repairs from the date of completion, with an independent surveyor team making the final checks before issuing what is called a ‘Certificate of Acceptance’ once they are happy that the property is ready to move into! So, while it is unlikely that you will ever have any problems, you have the peace of mind of knowing that help is at hand.
The policy is valid for 10 years and includes two key periods; the first two years of the policy (called the Defects Insurance Period), and years three to ten (known as the Structural Insurance Period).
Defects Insurance Period
During this period Eccleston Homes are responsible for rectifying any defects and you should report any faults to us directly, and in writing, so that we can try to resolve any issues as quickly as possible.
Structural Insurance Period
If you need to make a claim on your policy during this period, you will need to contact the claims team at Premier Guarantee or the NHBC, who will assess your claim and help you in organising any necessary repair work.