Customer Care - Eccleston Homes

We are dedicated to providing an excellent customer experience and all our policies and procedures are designed to ensure we meet all of the commitments outlined below:

We will…

Make sure you know who to contact at each stage of the purchase
Deal effectively with all your questions
Provide you with all the relevant choices and options that may affect your decision
Provide you with health and safety advice to reduce the risk of danger both to you and your family on site while your property is being built and when in your new home
Ensure all our marketing and advertising will be clear and accurate
Ensure our contract-of-sale terms and conditions will be clear and fair
Inform you of your cancellation rights
Give you reliable information about our warranty provider’s cover and any other guarantees from which you may benefit
Explain how we protect your deposit and how we deal with any other pre-payments
Give you reliable information about the timing of construction, legal completion and handover of your new home

Once a completion date is set, we will…

Ensure that the transfer of ownership takes place as scheduled
Demonstrate the functions and features of your new home at a pre-arranged Home Demonstration
For a two year period from the purchase of your new home, provide after-sales care, customer services and emergency services. We will also ensure you are aware of all the support we can offer you

Customer Care Team – 01925 939041 Monday to Friday 8:30am – 5:00pm

Emergency Contacts