How to care for your home
We understand that buying a new home is one of the
biggest purchase decisions you’ll ever make, which is
why all Eccleston Homes come with a full 10 year NHBC
(National House Builders Council) structural warranty.
Protected by the 10 year New Home Warranty, your
new home is completely covered for any necessary
structural repairs from the date of completion, with an
independent surveyor team making the final checks on
the new home before issuing what is called a ‘Build Mark
Cover Note’ once they are happy that the property is
ready to move into. So, while it is unlikely that you will
ever have any problems, you can be assured that help is
at hand.
1. POLICY DETAILS
The policy is valid for 10 years and includes two
key periods; the first two years of the policy called
the ‘2 year Builder Warranty Period’, and next 8
years known as the ‘Structural Insurance Period’.
2. BUILDER WARRANTY PERIOD
During this first two year period Eccleston Homes
are responsible for rectifying any defects, you
should report any faults to us directly, and in
writing, so that we can try to resolve any issues as
quickly as possible.
3. NHBC 8 YEAR STRUCTURAL INSURANCE PERIOD
For the balance of the warranty, should you need
to make a claim on your policy during this period,
you will need to contact the claims team at the
NHBC, they will assess your claim and where
necessary help you in organising any repair work
4. CUSTOMER CARE COMMITMENT
When you buy your Eccleston home you can be
confident that your new home has benefited from
a wealth of building knowledge and experience.
And, as members of the NHBC, the UK’s leading
home warranty and insurance provider, you’ll
benefit from their expertise too.
5. CONSUMER CODE/NEW HOMES QUALITY CODE
The Consumer Code for Home Builders/New
Homes Quality Code provides protection and
rights to purchasers of new homes. As members
you can be assured that you’re going to be
treated fairly and be fully informed about your
purchase at every stage of the home-buying
process – whether it’s pre-contract, at exchange
of contract or during occupation.
6. BUILDMARK
When you purchase an Eccleston home you are
covered by our two year warranty, so should you
find that your home has any defects that aren’t
due to general wear and tear or maintenance
issues in this time, we promise to get it sorted for
you. After the first two years you’re covered by
Buildmark, the NHBC’s insurance scheme, for a
maximum of 10 years after you move into your
new home.