A little about us

Customer Complaints Procedure 

At Eccleston Homes we are committed to providing our customers with a high standard of service but understand that sometimes things don’t go as expected.

If for any reason we’ve not met your expectations, please let us know as soon as possible. 

You can contact us via telephone, email, or letter.

01925 939030 – Monday to Friday 8.30am – 5.00pm

enquiries@ecclestonhomes.co.uk 

Eccleston Homes Ltd

101 Dalton Ave

Birchwood Park

Warrington

WA3 6YF

Where a complaint arises, we will, wherever possible, endeavour to respond to the matter within 20 working days. 

  • We will acknowledge your complaint within 5 working days and reassure you that we will be dealing with the points that you have raised through this formal process, providing you with the details of who will be handling the matter and their contact details.
  • We will aim to present a final response to you as soon as we are able to. We anticipate that we will be able to provide you with a substantive response within the timescales set out above.
  • If we are unable to provide you with a response within the timescale set out here, we will provide you with an update and our anticipated response date.
  • Eccleston Homes are members of the Consumer Code for Home Builders Scheme, and a copy of the relevant code is available on our website or was provided to you at the reservation of your new home. The code provides information for the referral of disputes via a free and fast Dispute Resolution Scheme, or via the Home Warranty provider NHBC.
  • The use of this complaints procedure, or the independent Dispute Resolution Scheme, does not affect your legal rights.
  • A dispute may be brought to the Independent Dispute Resolution Scheme after 56 calendar days have passed since the complaint was first raised, but no later than 12 months following our final response.

A copy of the relevant code is available on our website here or was provided to you at the reservation of your new home. The code provides information for the referral of disputes via a free and fast Dispute Resolution Scheme.

 

 

No plots currently released for sale. Please contact our Sales Consultant for further information