We are dedicated to providing an excellent customer experience and all our policies and procedures are designed to ensure we meet all of the commitments outlined below:

We will…

  • Make sure you know who to contact at each stage of the purchase
  • Deal effectively with all your questions
  • Provide you with all the relevant choices and options that may affect your decision
  • Provide you with health and safety advice to reduce the risk of danger both to you and your family on site while your property is being built and when in your new home
  • Ensure all our marketing and advertising will be clear and accurate
  • Ensure our contract-of-sale terms and conditions will be clear and fair
  • Inform you of your cancellation rights
  • Give you reliable information about our warranty provider’s cover and any other guarantees from which you may benefit
  • Explain how we protect your deposit and how we deal with any other pre-payments
  • Give you reliable information about the timing of construction, legal completion and handover of your new home.

Once a completion date is set, we will…

  • Ensure that the transfer of ownership takes place as scheduled
  • Demonstrate the functions and features of your new home at a pre-arranged time
  • For a two year period from the purchase of your new home, provide after-sales care, customer services and emergency services. We will also ensure you are aware of all the support we can offer you.

Customer Care Team – 01925 939 041 Monday to Friday 8:30am – 5:00pm

Chatterton Place Emergency Contacts

Prestige Plumbers – 01942 712 947

NW Electrical – 07793 133 479

Garrett Manor Emergency Contacts

Prestige Plumbers – 01942 712 947

Entwistle Electricians – 0844 811 2000

Moss Lea Park Emergency Contacts

Prestige Plumbers – 01942 712 947

Entwistle Electricians – 0844 811 2000

Silk Rose Place Emergency Contacts

NW Electrical – 07793 133 479

Aqua Plumbing & Heating – 07809 757 722

Smithills Vale Emergency Contacts

Prestige Plumbers – 01942 712 947

NW Electrical – 07793 133 479

 

For further information, please refer to your Welcome Pack.

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No plots currently released for sale. Please contact our Sales Consultant for further information